How can we help you today?

Can I remove invite send outs sent by mistake from the response rate denominator numbers?

Yes, you can. Removing these from the denominator will provide more accurate response rate calculations at a universe and filter value level.

Find the customer in the Superadmin area >> Edit >> Invite Log

Select the survey, survey run dates and enter the email alias of the invite record that you’d like to delete.

Click okay.